I had great service. was able to get my bike right in and deal with a warranty issue right away. even found another issue i was un aware of and had that fixed as well and i was in and out back on the road the way it should be. jim had my bike right in and the mechanics fixed me right up. im very happy with the team that is presently there now. Hands down id have to say the best and fastest service ive hade at phantom in a long time. (Employee: Jim McElligott)